Media Guide

Share MEDIA GUIDE Palm Beach County Department of Airports Public Information Officer: Rebeca Krogman Phone: 561-656-5963 Business Hours: 8 a.m.-5 p.m. EST, Monday-Friday Non-emergency inquiries made outside of business hours will be answered the following business day. Quick Links PBI Fact Sheet Passenger Statistics Reports Frequently Asked Questions Regarding New Standardized Flight Procedures Emergencies PBI is committed to cooperating with the news media to the fullest extent possible; however, the safety, security, and orderly operation of the airport remain our top priorities. In the event of an emergency at PBI expected to attract significant media attention, the following procedures serve as our guidelines: Non-Aircraft Emergencies: The communications team, in coordination with the investigating organization, will serve as the media’s point of contact. The PBI communications team will provide the following information: Date and time of the incident Area of the airport affected Impact on travelers Investigating organization Investigating Agencies PBSO – traffic accidents, criminal activities TSA – passenger screening and checkpoint security Palm Beach County Fire Rescue – medical, fire, and HazMat incidents Aircraft/Airfield Emergencies Information Released by PBI: The PBI Communications team will provide the following information as it becomes available: Impact on airport operations Investigating organization Special instructions for media access and/or escort Information Released by Other Agencies: National Transportation Safety Board (NTSB): releases all information regarding accident investigations, including cause and contributing factors. Speculation on the cause is not permitted. Airline: passenger manifest (list of passenger names) Federal Aviation Administration (FAA): preliminary statements related to aircraft accidents/incidents and air traffic communications with involved pilots Coroner/Medical Examiner: confirmation of any fatalities All other information will be provided by the airline or the appropriate investigating agency. The PBI PIO will notify the press of any scheduled press conferences. Media reporting on an aircraft emergency, accident, or incident should release only confirmed information as it becomes available. Media access to the airfield may be granted depending on the nature of the event. Pooling resources may be required. Access to the scene will be allowed only after it has been declared secure. PBI or the appropriate authority will designate assembly points. Media representatives must follow all directions from PBSO, Palm Beach County Fire Rescue/ARFF, or authorized airport/federal officials. No media personnel may enter aircraft movement or secure areas without an escort. Media must not interfere with public pedestrian or vehicle traffic, or with airline, airport, tenant, or concessionaire operations. While interviewing passengers is permitted, passenger privacy takes priority. If individuals decline interviews or photographs, PBI will respect their wishes. During an aircraft accident, access to passengers requires approval by Palm Beach County Fire Rescue, the involved airline, PBSO, FAA, FBI, NTSB, TSA, or other DHS agencies. Alert System Radio transmissions may indicate an Alert I or II, signaling a real or perceived problem. Emergency staff responds with heightened readiness. Alert I – Station Standby: ARFF personnel stand by in their apparatus on the fire station ramp. Alert II – ARFF personnel respond to pre-determined standby positions for the landing runway; may escalate to Alert III. Alert III – Crash or fire involving an aircraft. Important Contact Information Palm Beach County Department of Airports Name Role Email Phone Rebeca Krogman PIO rkrogman@pbia.org 561-656-5963 After Hours/Holidays: 561-324-2128 Other Agencies Name Contact Email Phone Links Federal Aviation Administration (FAA) Public Affairs pressoffice@faa.gov Palm Beach County Sheriff’s Office Media Relations mediarelations@pbso.org 561-688-3080 Transportation Security Administration (TSA) Regular Hours Daniel D. Velez daniel.velez@tsa.dhs.gov Transportation Security Administration (TSA) After Hours/Weekend/Holiday TSAmedia@tsa.dhs.gov National Transportation Safety Board (NTSB) Office of Media Relations 202-314-6100 NTSB Media Resources NTSB Office Locations Federal Bureau of Investigation (FBI) James Marshall jpmarshall@fbi.gov Office: 754-703-3079 Cell: 954-829-3992 FBI Press Contacts FBI Office of Public Affairs SA Michael Leverock mdleverock@fbi.gov Office: 754-703-2414 Cell: 305-525-3178 U.S. Secret Service usssmediainquiry@usss.dhs.gov 202-406-5708 Palm Beach County Fire Rescue pbcfrpio@pbcgov.org 561-308-4120 ARFF District Chief Bob Kropa bkropa@pbcgov.org 561-365-4749 Palm Beach County Public Affairs Department 561-355-2754